Return Policy Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Your Prepared Family LLC will not be held liable to any lost or misrouted parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email ([email protected])
RETURN TO SENDER PACKAGES: Store Name will not be held liable for packages that are returning to sender.
Once the item is received at the warehouse, we can re-pack, re-label, and re-ship your order, however please understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total... so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
Your Prepared Family LLC reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds:
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of the above and still have not received your refund yet, please contact us at [email protected].