FAQ


Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your shipment.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Note: Your Prepared Family LLC will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

 

Do you ship internationally?

At this time we only ship to the United States.

 

How do I track my package?

You can check on the status of your order at any time by clicking the Order Status link in your shipment confirmation email. You can also reach out to our customer support desk at [email protected] to ask questions anytime. 

 

How long does it take for an order to arrive?

Once shipped, your order will arrive within 10 to 12 business days. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.